We’re in the final stages of completing an exhaustive, co-branded research report in tandem with The Institute for Public Relations.
The purpose is to more fully understand how CCOs across myriad industries are coping with crisis preparedness and response in this new era of Trump Tweets, Fake News and seemingly innocuous actions finding their way on the front pages of media properties near and far (Think: Snapshat’s ill-conceived pot shot at Rihanna).
I admit though that, aside from #MeToo incidents, I hadn’t given much thought to past organizational mistakes, transgressions and outrages as opportunities to not only right wrongs but double down on an organization’s Purpose and Values.
My enlightenment is due in large part to my longtime friend and associate, Chris Tennyson, who just added a rearview mirror to my fully-equipped crisis HUMVEE.
In his soon to be published book, Tennyson takes a page out of Kurt Vonnegut’s “Slaughterhouse Five” writing style of simultaneously placing Billy Pilgrim, the lead character, in the past, present and future. He does so by citing three superb examples of different organizations who suddenly woke up, realized mistakes made by previous generations and earned well-deserved accolades for fixing what had been broken (and making themselves seem more empathetic and forward-looking than ever).
Here are the examples. Each contains a link that provides additional insight:
1.) Brown-Forman: The company embraced the work of an author/researcher who, on her own, dug into the company archives to discover that a former slave named Dearest Green played a lead role in developing one of B-F’s signature whisky brands.history. Check out the CEO’s comment in the article link: https://www.nytimes.com/2017/08/15/dining/jack-daniels-whiskey-slave-nearest-green.html
2.) National Geographic: The iconic travel/adventure journal asked a University of Virginia professor (an expert on Africa and photography) to assess the magazine’s historic coverage of people of color. The report was dismal, if not downright demoralizing.
Rather than bury the past, though, the magazine’s current editor-in-chief dealt with the issue in a totally authentic and transparent way.
NG’s headline read, “For Decades, Our Coverage Was Racist. To Rise Above our Past, We Must Acknowledge It.”
3.) The New York Times included a special section in last Sunday’s edition featuring newly written obituaries of women who deserved recognition at the time of their deaths (but had been overlooked by the Times obit deskmen of the day).
Now, compare the three examples above with the recent track record of Oscar Munoz & United Airlines. By the time he steps down, Munoz will have enough egregious mistakes to write an airline industry version of War and Peace.
As for me, I plan to highlight a few other choice tidbits from the Tennyson manuscript in the days and weeks to come (because they’re that good). And, hey, if someone accuses me of plagiarism, I will simply admit fault and leverage the opportunity to re-position myself as a stand-up guy who is willing to make good on my egregious mistakes of yesteryear.