Most organizations would kill for a loyal customer base. Yet, many customers aren't worth having. Listen to Steve and Ted's conversation with Professor Lerzan Aksoy of Fordham Business School to find out why.
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About
Welcome to RepChatter, a semi-monthly podcast hosted by Steve "RepMan" Cody and Deb Brown. Each RepChatter show will focus on breaking news items concerning individuals and institutions whose reputations are being threatened by real or imagined misdeeds. We'll do our best to dissect the issues at hand from a public relations perspective and offer insights into how these individuals and organizations should be responding.
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Conflicts Policy
- Everything on this blog is my personal opinion and does not necessarily represent the views of Peppercomm or its clients. Some posts may contain references to businesses or people that Peppercomm or its clients work with or have worked with, and in such cases I make an effort to point out such connections in the posts. I also may choose not to write about subjects or events that may relate to or affect Peppercomm clients.
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