Aside from a doctor’s office and the Division of Motor Vehicles, name one other type of business that cares less about your time than the average commuter train? And name one that does less to explain or apologize for said delays?
I happen to commute on New Jersey Transit, which routinely runs into delays, breakdowns, "service interruptions," etc. While some of these issues are unavoidable, what is avoidable is the way they handle the inconvenience. Rather than provide riders with regular updates on the problem du jour, NJT’s crack conductors choose, instead, a code of silence, sometimes literally leaving you in the dark.
All of this wouldn’t be so onerous if the trains didn’t routinely play pre-recorded messages thanking riders for their patronage and wishing them a happy day. Nor would it hurt so much if NJT didn’t continually hike their monthly transportation rates or run happy-looking print advertisements with happy-looking commuters.
Sadly, as is the case with doctors and DMV employees, we’re stuck with the poor performance/poor communication mantra of NJT. But, in a quest for accuracy in advertising, I would suggest they change whatever their current tagline may be to something that’s both memorable and accurate…."New Jersey Transit: just train bad.