Delta Airlines recently emerged from bankruptcy with a promise to be much more customer-centric in everything they do.
And, at times in my back-and-forth travel to Rome this past week, they did a pretty fair job. But, any efforts at ‘winning’ me back went badly off course last weekend. First, we sat and sat at DaVinci Airport in Rome just so one ‘connecting’ passenger could make the flight. It was great for him, but caused a 90 minute delay for us.
After landing at JFK and clearing customs, we were directed to baggage carousel six. We waited there for 25 minutes. Then, we were re-directed to carousel one. We waited there for another 25 minutes before, yes, they directed us back to the original carousel.
Needless to say, all this turbulence had my mind (and stomach) spinning…Delta’s back all right. And, if my experiences are any indication, they’ll be making a final approach towards oblivion in the not-too-distant future.