The next time one of your customers does something you don’t like, follow the lead of telco giant, Sprint Nextel, and fire their sorry asses.
There’s a perverse sort of logic to a telephone company firing customers who make too many calls to complain about its service. Following Sprint’s lead, maybe BP should refuse gasoline to drivers who frequent their gas stations one time too many. Or, how about the Verrazano Bridge refusing to collect $31 (or whatever outrageous fee they now charge to cross that godforsaken structure) because some Staten Island commuter had simply taken one trip too many?
Sprint Nextel’s shoddy service record has long been a blight on its desired corporate image. But, hanging up on unhappy customers isn’t the right way to build back trust. Did anyone in management think that maybe, just maybe, improving service might decrease the frequency of customer complaint calls and, ergo, negate the need to fire anyone?