I’m a Continental Airlines guy. I live within 40 miles of their Newark hub, rack up lots of miles over the course of a year and enjoy regular first class upgrades as a result.
And, truth be told, Continental’s not half bad. They still serve food, make a half-hearted effort to show they care and every now and then will actually arrive on time.
First-class passengers sit in pods, not seats. The flight attendants swarm over you and, if asked, will hit a button that turns the seat upside down and converts it into a flat, comfortable bed. Virgin even provides a chic, black sleep outfit for passengers. It was amazing.
I’ll still fly Continental on domestic flights (because I have few alternatives). But, if Virgin ever starts providing flights to places like, say, Grand Rapids or Charleston, watch out.
Customer loyalty has almost become an oxymoron in this era of social media, multiple options and horrific service. So, when I have a breakthrough experience, I take notice.
I’m glad I lost my "Virginity" and, although some may think ill of me for saying so, I want more, baby! More!