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July 31, 2009

RepChatter #65

Most organizations would kill for a loyal customer base. Yet, many customers aren't worth having. Listen to Steve and Ted's conversation with Professor Lerzan Aksoy of Fordham Business School to find out why.

Download RepChatter - #65

Posted by Steve Cody on July 31, 2009 at 01:41 PM in RepChatter Podcast |

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  • Everything on this blog is my personal opinion and does not necessarily represent the views of Peppercom or its clients. Some posts may contain references to businesses or people that Peppercom or its clients work with or have worked with, and in such cases I make an effort to point out such connections in the posts. I also may choose not to write about subjects or events that may relate to or affect Peppercom clients.