It’s always been my opinion the strongest leaders are the ones who aren’t afraid to display their emotions, vulnerability and humanity in times of stress. Vulnerability is, in fact, one of the key lessons we instill in our troops as they undergo stand-up comedy training (a de facto part of our management development for the past decade).
There are a few terrific examples of CEOs who “get it”, but I’ve rarely seen a late night talk show host display his emotions and vulnerability to the degree Jimmy Kimmel did in the aftermath of the Las Vegas tragedy. Regardless of your political views, watch the entire segment.
The single best advice I could provide any CEO addressing stakeholders in a time of crisis is to emulate Kimmel’s authenticity. It’s riveting (and incredibly effective).