Apr 30

If you like me, you’ll be more willing to believe my outright lie just might happen at some point in the future

A fascinating new study undertaken by an associate professor of organizational behavior at the London Business School has shed new light on why the Trump base simply doesn’t care about his documented lying.

Regardless of your political views, it’s a fascinating, new look at the fake news being disseminated by the West Wing.

In short, the research shows that, for example, Trump’s inauguration did NOT come remotely close to attracting the largest crowd ever. Regardless, the base  were more than content to believe KellyAnne Conway’s comment that it WOULD have been the best attended inauguration if inclement weather hadn’t interfered.

That’s balderdash but, in the minds of the base, it COULD be true. As a result, they give The White House a pass on what Ms. Conway likes to call “alternative facts.”

Check out the article. It explains the phenomenon in far greater detail and makes for a fascinating read: read here.

Two other quick plugs: one for me and one for the Museum of Public Relations:

1.) I have the honor of participating in a panel at the upcoming PRSA Counselors Academy’s Spring Conference. The subject: “Best practices for dealing with fake news.”

2.) Separately, the Museum of Public Relations will be hosting a very interesting discussion on the same subject, entitled: “Truth Decay.”

A distinguished panel that includes two of my BFFs, Pat Ford of Burson Cohn & Wolfe and Tina McCorkindale, president of the Institute for Public Relations, will be addressing the findings of a new report issued by the RAND Corporation.

I will attend and I hope you do as well. As far as my remarks at the Spring Conference, I’m hopeful the attendees will believe what I have to say if for no other reason than they like me. 😎

Apr 25

Bananas Found to Have Caused The Bubonic Plague

I’ll bet that headline stopped you in the midst of your cereal of granola, soy milk and sliced bananas.

It’s completely false, of course, but I predict we’ll be reading a similar headline after the deep-pocketed sports drink industry has had an opportunity to digest a new finding from researchers at the North Carolina Research Center Campus of Appalachian State University in Kannapolis (how’s that for a mouthful? What’s the school nickname? The Polysyllabic Panthers?).

Anyway, school researchers conducted a series of exhaustive studies (are there any other kind?) of cyclists to determine if water, sports drinks or good, old bananas provided the most benefits for athletes after they completed their routes.

The studies were funded by Dole Bananas who naturally, claimed they had had no involvement in “the study design, data collection and analysis, decision to publish or preparation of the manuscript.” Sure. And, I never pick up a stray dollar bill when I see one on a street corner.

Anyway, here’s the link to the entire column.

I’ve always been a big fan of bananas after scaling a mountain, completing a century bike ride or putting in an intense hour of heavy weights and floor exercises. They taste great and you can literally feel Your exhausted body slowly reactivate. The sports drinks, on the other hand, taste like slightly better versions of Mountain Dew. And, as you know, they’re chock full of artificial sugars, flavorings and chemicals.

The only downside to the all-natural banana is they may cause bloating which, researchers from the unpronounceable school observed, “…..might dampen some athletes’ enthusiasm.” True, but the same can be said of the Boston Marathon’s infamous Heartbreak Hill.

The beauty of studies that single out multi-billion dollar industries such as sports drinks is they elicit an immediate, pit bull response that mocks the original research, underscores the countless benefits of the products under attack and absolutely pillory the credibility of the original research.

Hence my prediction that GatorAde and the rest will soon be issuing a press release announcing new research (from, hopefully, a more easy to speak and read university, that shouts):

“Bananas Found to Have Been Cause of the Bubonic Plague.’”

Apr 17

Neither Jail Time, Stiff Fines Nor a One-Way Ticket to Mars will Stop Silicon Valley Leakers from Leaking

Ever read something and experience an immediate flashback to another period in your life? No? Well, I just did.

And this is the article that triggered my business version of PTSD. It’s a piece from CNN.com reporting that Apple’s senior management has threatened dire consequences to ANY employee who is caught leaking internal information.

Unfortunately the threatening memo was, well, leaked to CNN.

And, here’s the personal flashback it triggered.

Along with my Peppercomm peers, I enjoyed a front-row seat as the newly-minted CEO of the now moribund Yahoo addressed a worldwide audience of employees. She was there to deliver her state-of-the-company address.

By way of quick background, Yahoo had been plagued by internal civil wars that were being played out daily in Silicon Valley rags thanks to, you guessed it, workers leaking sensitive information.

Back to the CEO and her inaugural address. After acknowledging the thunderous applause from hopeful employees who were desperately praying this latest CEO could right the good ship Yahoo and return the tech dinosaur to its glory days, she barked out the following message:

“Let me begin by addressing the leaks. The leaks will stop immediately. Do you know why? Because if I ever catch one of you leaking a confidential memo to Kara Swisher or any other reporter, I will personally drop-kick your sorry ass to Mars! Got it?”

She then proceeded to share her strategic vision for fixing the foundering has-been and then invited questions from the audience.

A meek, mild engineering type stood and asked, “Since some of us like me have cultivated relationships with reporters who cover the highly technical aspects of our products, is it still OK if I speak with those types of reporters?”

If looks could kill, that poor engineer would be pushing up daisies as we speak.

She glared at the unassuming engineer and screamed, “Are you a complete moron? Were you not listening to what I just said? Leak one word or one sentence and you will be a dead man walking. Got it?”

Based upon the deafening silence, the whole room (and worldwide viewing audience) GOT it.

Alas, the leaks continued. She was fired after less than a year and replaced by the equally inept Marissa Meyer, whose first official act was to terminate thousands of Yahoo flex-time workers while building a state-of-the-art child care center adjacent to her office at corporate headquarters. In other words, she could bring her kiddies to work (but the moms, dads, caregivers who tried doing the same from their homes and apartments were given the heave-ho). Very deft touch, no?

I am in no way equating Apple’s future with the demise of Yahoo, but I will say that when management feels the need to threaten leakers with jail time, a company’s best years may very well be in the past.

Apr 09

This red, red robin isn’t bob bobbing along

I’m not a fan of self-help gurus.

Their modus operandi mirrors the value proposition firms such as Bain, Booz-Allen have peddled for years: They study your problem, tell you what you already know and then charge you a few millions dollars to implement the changes they recommend.

Tony Robbins is the best-known self-help guru. He excels at superimposing a feel-good spin on conventional wisdom and then charging you beaucoup bucks for what you already know you need to do to improve your lot in life. Nice gig, no? Not always.

Recently, Tony blew it big time by NOT listening to a major issue keeping his female flock up at night: the #MeToo movement.

Instead of demanding immediate across-the-board changes Robbins, instead, chastised women for “victimizing” the issue in order to generate publicity and scoop up some quick dollars.

He was wrong. Dead wrong. But, Tony wouldn’t back down.

Just watch this video of a recent Robbins’ rally and watch him use anyone/anything else he could conjure up to defend his misguided thoughts.

As is his wont, Robbins dominated the exchange with the woman in the video who called him out for misunderstanding and undermining #MeToo.

Instead of empathizing with her, he instead obfuscated the discussion, used the loyal audience to support whatever he just said and absolutely REFUSED to apologize for his original comments.

Americans are trying to cope with the seismic issues facing them in a world gone wild. And, sadly, many turn to self-help gurus like Robbins for guidance and reassurance that everything will be just fine.

I’m fine with anyone who derives some sort of confidence and self-assurance from guys like Robbins. But, a guru has to admit fault when a guru is dead wrong. And, Robbins didn’t.

Afterword: I’ve been paying close attention to Robbins in particular for the past year or so because we hired a consultant who not only based his counsel on RobbinsSpeak, but would inadvertently e-mail us advice that still contained the guru’s name on the bottom of the consultant’s “work assignments.” Nothing like ripping off a rip-off artist.

Needless to say, our consultant’s advice routinely missed the mark. But, hey, he was just pulling a Robbins on Robbins (re-circulating recirculated ideas).

Legitimate self-help gurus can provide invaluable counsel. But, those who dismiss a powerful, and legitimate, trend risk alienating their fan following in the blink of an eye. And those who, like our now long-gone consultant, who rip-off content from others deserve a special place in hell.

Come to think of it, listening to self-help Tony Robbins lectures for eternity would certainly qualify as hell in my book.