Aug 03

An Uncorporate Image

Guest post by Kendyl Wright – Fellow Peppercommer and "Uncorporate" Senior Account Executive

Kickball

When I moved to NYC in 2006, I had big dreams and expectations of PR greatness. I took a job immediately with one of the world’s biggest PR firm and set out to succeed in the corporate world. Since this blog is about reputations, I will say that this firm had one of the best “corporate” reputations in the public relations industry.

The CEO was responsible for giving Coca-Cola the infamous classic tagline. I should have been in PR heaven. But as my resume will quickly tell you, I was not. I left after six months and moved to a midsize, privately owned firm. I was much happier and felt that this firm fit my work style so much better. But as young New Yorkers often do, I was lured back to a big firm almost 3 years later by the client list, the promise of more money and the appeal of running some of PR’s biggest launch events. About 2 weeks in, it clicked. I am UNCORPORATE. 

It would take me 2 more years, another job and a 5 month sabbatical to land at Peppercom. When my friend Rebecca asked to submit my resume, I hesitated. “I don’t want to work at a PR firm. I hate everything about them,” I told her time and time again. After a little convincing on her part, (and a lot on my parents’ part…where I had been “temporarily” crashing during my time off) I decided to take a job at Peppercom. 

We talk about image crises a lot in the PR world, but we rarely talk about the culture image of our own firms. Based on my experiences, and those of various friends and colleagues within the industry, corporate life inside the walls of most PR firms is less than encouraging.

In an industry centered around communication and creativity, there’s little brainstorming, less collaboration and not a whole lot of fun. I have friends that work at agencies big & small all over the country and they have countless horror stories of account management, career support and day-to-day lifestyle. I can’t tell you how many times I’ve heard “I’m just over PR. There’s nothing I like about going to work.” It makes me sad that our industry is so corporate and cold. Why is it that we consistently hear about the creative and inspiring cultures at ad agencies, but PR environments are structured more like banks and law firms?  

Two days after I started at Peppercom, the agency hosted our annual “Uncorporate Challenge,” a fun run followed by a happy hour. The slogan of this challenge is “Peppercom – Keeping it Uncorporate since 1995.” Over the next few weeks, those knots in my stomach about working for another PR firm started to subside – I knew I had found a home. And while the out of work activities we have here are definitely fun, it’s my day to day uncorporate experience that has helped me embrace PR again.

Over the past year, I have learned that just because you have the big client names doesn’t mean you have the best job. I’ve learned that working at a place that values the individual and encourages them to flourish as they are is a wonderful and amazing thing. I’ve learned what it means to have a team, in every sense of the word. What it’s like to collaborate and trust those team members and be proud of the work you accomplished together. There’s very little individual blame at Peppercom, and for an industry that seems to always pass the buck, that’s pretty incredible.

I’ve learned that there are managers who listen to you and encourage growth in the areas you are passionate about. I’ve learned that it is possible for the most senior people at a company to know your name and actually care about what happens to you as an individual. But most of all, I’ve learned what it’s like to love coming to work each day. I do better work, I’m a better person and most of all, I don’t miss “corporate” life at all. 

Dec 08

An old dog can indeed learn new tricks

I'm a big believer in lifelong learning. In fact, along with my exercise regime, I believe it's what    keeps me young (and has many people believing I'm Ed's little brother.)

Marmar_dog_reading_the_book_1ddvkhshi51wvzE9LivL Maureen Broderick's new book, “The Art of Managing a  Professional Services Firm” is a great example of the impact lifelong learning can have on an old salt like this blogger. One might think that after a millennium of working in public relations, I know all there is to know about running a professional services firm. But, One would be wrong. So, very, very wrong. (So, shape up, One!)

Broderick's book* has opened my eyes to any number of new strategies, policies and procedures that I think will benefit Peppercom (and, any professional services firm for that matter). Here are just three:

– Several advertising agencies have created formal onboarding programs for new clients. One boasts a highly structured, seven-part discussion document that introduces the nascent client to the agency team, its work policies and procedures and reporting structures. Written program outcomes are also put in writing by both parties during the onboarding meeting. (Note: This process is repeated WHENEVER there is a staffing change on the client side, thereby lessening the chance a new sheriff will make an immediate agency change. That's so simple, but SO smart.)
– A top engineering firm manages its client portfolio by categorizing accounts in four ways: strategic (these are the largest, most profitable clients,) core (these are the most loyal ones,) emerging (accounts with the greatest growth potential) and opportunistic (one-off projects.) The firm uses a chart containing this information to drive their growth and staffing discussions and decisions. Again, elementary, but wicked smart.
– An integrated marketing firm has created a five-question e-mail evaluation form that is automatically sent to each and every client on a quarterly basis. Any score that comes back with a 'satisfactory' or lower rating is immediately forwarded to a member of the senior management team. One of them will then pick up the phone and call the client asking for a meeting to address and fix the issues. It's turned out to be a superb early warning system that's saved countless relationships. As one of my old dotcom clients used to say, “It's an elegant solution.”

There are scores of other tips and best practices, but you'll have to read the book yourself. I may be a lifelong learner, but, I'm a selfish, self-centered one who only thinks about making my own firm the very best it can be. That said, I can guarantee adopting one or more of Broderick's principles will improve your firm's image and reputation with all constituent audiences. And as The Who put it, “I call that a bargain. The best I ever had."

*click to order: AmazonBarnes and Noble.

Oct 24

An Excessive Wardrobe Doesn’t Guarantee Success

Guest blog by Laura MillsShopping_spree

Evidenced by my guest RepMan post discussing Project Runway, it’s safe to say that I’m a fan of fashion.  So, during my morning scan of yesterday’s headlines, an article in the New York Times caught my eye : “$150,000 Wardrobe for Palin May Alter Tailor-Made Image.”

$150K Wardrobe.  Wait, WHAT?!

I have no doubt that Mrs. Palin needed some new clothes for the campaign, but that is such an amazing amount of money, it’s practically an economic stimulus for Saks Fifth Avenue and Neiman Marcus.  That’s equivalent to about 125 Jimmy Choo handbags, 190 pairs of Manolo Blahniks, or 234 Brooks Brothers suits.

The political implications aside, does it really require $150,000 to dress in a way that communicates success?  Not in my experience.

Each month, I volunteer as a personal shopper with Dress for Success, where I assist women who are trying to make strides towards financial independence by re-entering the work force.  I work with the women to pick out interview attire that fits appropriately and, most importantly, makes them feel good about themselves.  The majority of the clothes are donations, and while I occasionally stumble upon a Calvin Klein suit or Prada pumps in the shop, most of the time the ladies walk away with outfits originally from off-the-rack retailers like the Gap or Dress Barn. 

These women look good, no matter where their suit came from, because they are put together and dressed for their body type in an outfit that makes them feel empowered.  Whether you are dressing the part for a television appearance or a job interview at JCPenny, that confidence is the asset that has the strongest correlation with personal success. It is your most important accessory, and you can’t buy it.  Not even for $150,000.

Jun 13

Canadian dollar looking strong, but is anyone looking?

Steve and Ted are joined by a special guest from Canada, Esther Buchsbaum, to discuss the strength ofCanadian_dollar
the Canadian dollar
and what this means for their country’s image and reputation.

The discussion is centered on the fact that the Canadian dollar is stronger than the U.S. dollar for the first time since 1974.

How does this sway the U.S. perception of Canada, if at all? How do Canadians feel about the fact that they have a higher value in the dollar than their American counterparts?

May 16

Sue Simmons curses like a sailor causing concern for her image and reputation

Steve and Ted discuss the Sue Simmons blunder and how it will affect her image and reputation. Repchatter_logo

The discussion centers on Sue’s recent and unsuspected use of profanity during a live promo for the nightly news.  The New York Post later wrote an article detailing numerous accounts when Sue was seen drinking before her 11pm news segment.

Is this the end of Sue Simmons career or just a minor bump in the road? What can she do to make amends?

May 13

A market research company that doesn’t do market research

I love irony. The thicker, the better. How rich, then, is this voice mail?
Phone_call_2

“Hey Melissa, this is xxxxxxx xxxx calling from xxxxxxxxxxx. Um, I had been speaking with Dandy, and uh, I had been speaking with Steve Cody before he left Peppercom, um, regarding market research with you guys. So when you have a moment if you could give me a call at xxx-xxx-xxxx. If you want to check us out online before you call we’re at xxxxxxxxxxx.com. Thanks, Melissa.”

This poor guy not only believes that ‘…Steve Cody no longer works for Peppercom, but he’s also trying to pitch his market research company’s services to our very own Melissa Vigue. Ouch!

No need to expound on the damage a market researcher who doesn’t do market research can wreak on a market research company’s image and reputation (and, try saying that line three times fast).

Mar 14

Presidential candidates searching for right message

Steve and Ted sit down with guest, Gene Colter, to discuss the Presidential election and compare andRepchatter_logo
contrast the reputation and image of the three remaining candidates.

The discussion centers on the candidates and their stance on the economy pertaining to the pocket books and wallet of the general public. Are the candidates weak on this issue? Are some just focused on Iraq?

Is this one of the worst batch of Presidential candidates in American history?