Sep 13

Hyperbole, superlatives and all that marcom jazz

Lost in the various trade journal hysterics about the rise of public relations and our unique  Grammar_crackers_large ability to play lead dog in the social media explosion is the simultaneous decline in the quality of the average PR practitioner's writing.

Poor writing has been the subject of numerous articles and surveys over the years. It's been blamed on everything from an underfunded primary and secondary education system to the inherent informality in blogging, texting and Tweeting. I'd agree that both have contributed to the mediocre copy many senior corporate and agency executives review nowadays. I'd also add that the word 'copy' itself is part of the problem.

As the traditional lines separating advertising, direct mail, sales promotion, digital and PR have blurred, I've noticed an alarming increase in the use of superlatives and hyperbole once reserved solely for the copy in a full-page print ad.

PR and journalism graduates from the very best schools have somehow forgotten that our press materials need to be written in an objective, factual manner. Instead, I routinely hear industry leaders lament the plethora of poor prose from juniors. They shake their heads and speak of receiving press releases and opinion pieces with endless, run-on sentences that include adjectives ranging from “thrilling” and “remarkable” to “game-changing” and “awe-inspiring.”

It's fine for the advertising and marcom types to use such hype. But, as I wrote in a recent blog ('A Wigotsky in every agency'), the generation of PR editors that included Victor Wigotsky of H&K and John Artopeous of Burson, wouldn't have permitted such an atrocity.

Today's industry leaders are not only allowing poor writing to take hold, we're enabling it. Heck, PR Week actually asked two professionals to debate whether good writing EVEN MATTERED anymore. If our leading trades aren't endorsing the need for a “back to basics, just the facts, ma'am” approach to PR writing, what hope do we have?

It's our responsibility to counsel clients on what is, and isn't, newsworthy. It's also our responsibility to write a release, a bylined article or other communications piece in a classic, objective journalistic style.

The more our product looks and reads like advertising copy, the more likely an organization is to cede control of its overall marketing communications to a digital or direct marketing shop. And, trust me, there's nothing thrilling or remarkable about that possibility. That said, it will be an awe-inspiring, NEGATIVE game-changer if our industry leaders and journalists don't step up and address the issue more seriously. Oh, and there was no hyperbole in that last paragraph. Just facts.

Apr 28

Stranded in Europe

Guest Post by Meghan Prichard, Peppercom UK

I doubt Jimmy Buffett would ever have predicted that his song “Volcano” would become so many people’s theme song over the last week, but many of us really didn’t know where we were “gonna go when the volcano blow.”


April 28 As I boarded the plane April 14th for my first journey out of the country since arriving in England four months ago, trouble was brewing on another island nation 1,000 miles away, erupting later that day into a crisis that continues to wreak havoc on travelers, consumers and businesses alike.

As both a traveler and a consumer affected by the alphabet soup volcano Eyjafjallajokull, I was surprised by the lack of communication offered by any of the organizations I expected would serve as the most salient sources of information—specifically, my flight company and my home country.

There were no resources on the website for the U.S. Embassy in Germany. There was advice on the U.S. Embassy website in the United Kingdom, but it was for Americans stranded in the United Kingdom. I had registered my trip abroad with the Department of State, but received no email updates or suggestions on how to get home.

Meanwhile, Ryanair canceled my flight, which I learned from a prominent link on the website. A day later, Ryanair informed me of the cancellation by email and text message. The airline also offered a free rebooking for the following day. When that flight was canceled, it appeared that Ryanair’s already tenuous communications skills were collapsing. No email, no text, just another ominous link on the homepage.

Ryanair is notorious for its poor customer service, even when not in times of crisis. Any customer helpline number I called promised to charge 60 pence per minute and would undoubtedly cost more than my original flight by the time I got through to someone. Yet any travel alternative promised to cost even more time and money.

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Apr 06

There’s nothing thick about this brick

It's rare to find an advertising agency that does a superior job of marketing itself. The Martin Single-brick Agency is one notable exception. It's rarer still to find an ad agency that believes advertising exists to sell a client's wares. Most creative directors (and, trust me, I've known my share) think they're the second coming of Billy Wilder, John Ford or Alfred Hitchcock, and look to print and broadcast as a means to express their inner Spielberg and, critically, win awards. Client sales be damned.

That's what makes the new OgilvyOne 'World's Greatest Salesperson' campaign a home run in this agency marketer cum blogger's book. Its genius lies in its simultaneous simplicity, call to action and return to the agency's roots (no mean feat accomplishing those three goals in one fell swoop).

The campaign is actually a 15-country contest to find and reward the world's greatest salesperson. The challenge: use a specially branded channel on YouTube, along with Twitter, Facebook and other social media to sell a red brick. Yes, a red brick. The most creative campaign creator wins a three-month internship at OgilvyOne.

Apart from simply being clever as hell, the campaign returns the agency to its founder's core concepts: Ad legend David Ogilvy always believed advertising existed to sell products, not win awards.

I'm a huge proponent of agency marketing and chafed when my long-gone (but clearly not forgotten) Brouillard CEO told me it was a total waste of time. “Clients want us focused on doing their work. That's how we charge premium rates,” he'd sniff. He was all about charging premium rates and always positioned the now defunct firm as the 'Tiffany's of advertising.' A noble aspiration to be sure but, ultimately a doomed one since no one knew who the hell we were because we never marketed ourselves.

I'm of the opinion that clients and prospects hire agencies who understand how to differentiate and market their own services. In fact, I've often heard Peppercom clients say that our agency first attracted their attention through our thought leadership on a relevant subject. 'Why hire an agency to market for me if they can't do it for themselves?' clients would ask rhetorically. And yet most agencies can't, or won't.

We're one of the few PR firms that believes in aggressive agency marketing. It's stood us in good stead and we'll continue to invest the time and resources to drive it forward.

I'd like to think it takes a good marketer to recognize a great one. So, here's a tip of the cap to the OgilvyOne greatest salesperson contest. I love it. And, I have to believe the late David Ogilvy shares my feeling and is smiling down from that great sales convention in the sky. Always be closing, David. ABC.